Privacy Policy

Privacy isn’t just a rule, but it’s part of how trust works. This page explains how 1win collects and protects your personal data when you use our website or services. The notion of Personal data means information that identifies you, it‘s your name, email, payment details, or anything similar. If it can’t identify you, it’s not personal data for sure.
We collect here only what’s needed to run the service, keep it safe, and meet all legal requirements. Nothing extra, and nothing hidden.
Sometimes our privacy policy changes. When it does, we’ll let you know — either on the site or by email. The goal is to keep you informed, not surprised.

What Data We Collect

We collect your data in three simple ways. First is what you share with us, second is what our system gathers automatically, and third is what we receive from trusted partners.
So, when you create an account here or contact our support, you give us some basic details (name, address, payment method, sometimes ID). It helps us confirm who you are and keeps your account secure.
But some data comes automatically. When you visit the site, we record technical information (like your IP address, browser, or device type). It shows us how people use the platform and helps solve problems faster. We also track deposits, bets, and withdrawals to keep everything accurate and transparent.
Beside, sometimes we get information from others — for example, payment providers or public records — just to confirm that everything matches.
All of this serves one purpose: to protect you, to run the service smoothly, and to make sure everything stays honest.

How We Use Your Data

We use your data to make the service work, and to make it safe.
It helps us open and manage your account, verify payments, and check that you meet age and location rules. Besides, it also lets us help you more quickly when you contact our support.
We use some information to keep the platform secure, to prevent fraud, protect against money laundering, and identify suspicious activity before it causes any harm.
These data also helps us understand how people use our site. We look at patterns (not names) to improve the experience, fix bugs, and make the very system smoother.
Yes, sometimes we use anonymized data for reports or general statistics, but it never includes personal details of yours.
Finally, we may send you updates: new features, security notes, or offers (which you’ve agreed to receive). You’re free to change such preferences at any time.
Every use of your data has a simple goal, it‘s about keeping things working properly, legally, and with respect for your privacy.

Sharing Your Data

Sometimes we need to share your information — but only when it’s necessary. We never sell your data, and we don’t pass it around without reason.
We may share it with companies that help us run the service: payment providers, data-storage partners, or security specialists. But they work under strict agreements and they use your data only for what’s needed.
We can also share your data with regulators, licensing bodies, or law-enforcement agencies, but if the law really demands it. In such cases, we follow clear legal procedures.
If another company becomes part of our group or helps manage the service, they may access the same data under the same rules.
So, everything shared stays protected. Every transfer is checked, logged, and handled with care.

International Transfers

Your data may sometimes be stored or processed outside your country. This can happen when our servers or partners are in other regions. It’s a normal part of how online services work, but we make sure your privacy travels safely with it.
Whenever we move data across borders, we use strong legal safeguards — for example, the European Commission’s Standard Contractual Clauses. They make sure your rights stay the same, no matter where the data goes.
Simply to say: your information stays protected everywhere.

Security

We keep your information safe. From the moment you share it, it’s protected — in storage, in use, and in transfer.
All data that moves between you and our site is encrypted. It means that no one else can read it while it travels anywhere. Inside our own system, only some people can see your data, and only when it’s really needed.
Our servers are locked down and watched around the clock. There are guards, cameras, and digital layers of defence that most users never notice.
We keep checking our systems, fixing weak spots, and updating tools. Security isn’t a rule on paper. It’s something we do every day so your data stays private and safe.

Data Retention

We don’t keep data longer than we need. Some details stay while your account is active, others are removed as soon as you close it.
Certain information, like payments or identity checks, must stay for a few years. That’s required by law. And afterwards it’s deleted or changed, so it no longer identifies you anymore.
You can always ask us to remove or update any of your data. But if something can’t be done yet, we’ll tell you why.
Nothing is kept without reason. Every piece of data we hold serves a purpose — and once that purpose ends, the data goes too.

Extended Retention

Sometimes the law asks us to keep certain information for longer. It’s not something we choose, it’s part of how legal and financial systems work.
For example, we may keep records if there were payments, disputes, or any signs of fraud. Some data also stays when a player chooses self-exclusion.
As well, we might also keep details when required for taxes, anti-money-laundering checks, or safety investigations. Everything else is deleted if it’s no longer needed by us.
Keeping data longer doesn’t mean using it. It simply means holding it securely until the rules say it can be erased.

Your Rights

You always have an opportunity to know how your data is used. You can ask what information we hold about you, you can request a copy, or even tell us to correct something that’s wrong.
If you want your data to be deleted, you can ask for that too anytime. We remove what we can and explain if something must stay for legal reasons.
You can also limit how we use your data or say no to marketing messages. Changing your mind later is fine — consent isn’t permanent.
If you think something isn’t handled right, you can contact us at [email protected]. We’ll listen and look into it carefully.
Your privacy rights aren’t just words. They’re tools you can use whenever you need them.

Analytics and Cookies

We use simple analytics tools to understand how people use our website. They show us which pages are visited most often and help us see where something might need improvement. The data stays anonymous — we never see names or personal details, only general patterns.
Cookies make the site remember small things that matter to you. They keep your language settings, save your login while you browse, and help pages load faster next time. Some cookies disappear when you close your browser. Others stay for a while to make the site smoother when you return.
You can manage cookies any time. Every browser lets you block, delete, or limit them in the settings. The site will still work, though some options might not look the same.
We also use cookies for safety — to detect fraud, protect payments, and keep accounts secure. They never read files on your computer or gather private information. They only help the system recognise your session and protect your activity while you play.

SSL Encryption

When you use our website, every bit of information you send travels through a secure line. SSL keeps that line closed to anyone else. It locks your data while it moves, so no one outside can read it.
This protection works all the time — when you log in, make a payment, or simply open your account page. The data leaves your device and it‘s already encrypted, so it arrives on our side in the same safe form.
Our system checks these protections constantly. The certificates renew, the locks refresh, and the line stays guarded. It’s quiet, invisible work that happens in the background, but it matters every second.
Your details — name, card, password — stay yours alone. The connection between you and us is private, steady, and protected.

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